As the leading grocery delivery service in North America, Instacart connects customers with personal shoppers who handpick items from local stores. Offering items from over 1400 retail partners across the United States and Canada, customers can enjoy same-day delivery or pickup, all conveniently through their mobile devices or computers.

INSTACART | FALL 2022

Creative Team
Kevin Byrd, Executive Creative Director
Taylor Erin, Creative Director
Rachel Sparks, Associate Creative Director
Tiffany Terra, Lead Marketing Designer

The World is Your Cart

In 2022, Instacart launched the personalized Carts feature: a fresh in-app shopping experience allowing users to explore and purchase items from custom carts curated by celebrities, retailers, brands, and influencers. To introduce this feature effectively, we recognized the need for a substantial rollout, and what better way to achieve this than by partnering with one of the year's biggest stars, Lizzo? The multichannel campaign began with a bang: a minute long spot which debuted during the 2022 MTV Video Music Awards (“VMAs”) following Lizzo’s performance. The success of this multi-million dollar, high-visibility gamble was crucial for Instacart to cement its refreshed logo and brand identity (created in partnership with Wolff Olins) with a major celebrity endorsement.

As the Lead Marketing Designer, I led the charge on all the creative visuals across paid marketing channels from Meta to TikTok, as well as refreshing creative in the App Store and Google Play to create a seamless user journey from ad to app. My mission was to keep our look consistent across the board and in sync with the big-picture strategy and style of the Carts campaign.

Channels

  • App Screenshots, Today Tab and other event features

  • Dedicated event landing page, banners and pop-ups throughout app

  • Series of campaign-focused emails and push notifications

  • Two page spread in the New York Times as well as select national magazines.

  • Network Television, Hulu & other subscription services, YouTube and YouTube TV

  • Rakutan and more

This campaign was a huge success for brand awareness, earning coverage in over 130 articles across trade, tech and pop.

Organic social posts reached 26.4M people, up 3,300% from baseline.

App visits increased by an average of 4.4M users per week. Additionally, during the first month of the campaign Instacart was featured 31x in the App Store, compared with just 20 times in the previous month.

GTV also increased by $18.6M weekly in the first month of the campaign.

Campaign Results

Press

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